Shipping policy

Last updated: September 11, 2026

Thank you for shopping with us. Below you'll find everything you need to know about how we process and ship your order.

Order Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few days — we will notify you by email if there is a significant delay.

Shipping Rates and Delivery Times

Shipping costs, if any, will be calculated and displayed at checkout. We may offer free shipping on select orders or promotions.

Estimated delivery time is approximately 10 business days from the date your order is processed, depending on your location. Please note that delivery times are estimates and are not guaranteed, as they can be affected by factors outside of our control.

Order Tracking

You can track your order's shipping status at any time by logging into your account on our store.

Shipping Delays

Occasionally, shipments may experience delays due to weather conditions, carrier issues, high order volume, or other circumstances beyond our control. We appreciate your patience and will do our best to keep you informed if a significant delay occurs.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, contact us as soon as possible at hola@distritocapa.com — we will do our best to correct it before the order ships, but cannot guarantee changes once an order has been processed.

Lost or Stolen Packages

We are not responsible for packages that are lost, stolen, or damaged after being marked as delivered by the carrier. If this happens, please contact the shipping carrier directly using your tracking number, and feel free to reach out to us at hola@distritocapa.com so we can assist where possible.

International Orders

International customers may be responsible for duties, taxes, or customs fees imposed by their country. These charges are not included in the item price and are the responsibility of the customer.

Changes to This Policy

We reserve the right to update, change, or replace any part of this Shipping Policy at any time without prior notice. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our store after any changes constitutes your acceptance of the new policy.

Contact Us

If you have any questions about our Shipping Policy, please contact us at:
Email: hola@distritocapa.com