Refund policy

Last updated: September 11, 2026

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you're not, please review our return and refund policy below.

Order Cancellations

Once an order has been placed, it cannot be canceled or modified, as it is processed right away. If you no longer want your item after placing an order, please wait to receive it and then start a return using the process below.

30-Day Return Window

You have 30 calendar days from the date you received your item to request a return, whether you'd like to send it back because you no longer want it or because it arrived damaged or defective.

To be eligible for a return, your item must be:

  • In the same condition that you received it (unused, unless defective)
  • In its original packaging
  • Accompanied by your order number

How to Start a Return

  1. Log in to your account on our store and submit a return request from your order page, or contact us at hola@distritocapa.com with your order number and the reason for your return.
  2. Please include a photo or short video of the item with your request. This is required for all return requests, whether the item is damaged/defective or you simply no longer want it, and helps us process your return faster.
  3. Our team will review your request.
  4. If your return is approved, we will email you a prepaid return shipping label at no cost to you.
  5. Ship the item back using that label within 7 days of receiving it.

Please do not send your item back before receiving a return label from us.

Return Approval

Every return request is reviewed before a label is issued. While we work to approve every valid request, approval is not guaranteed in every case. If your request cannot be approved, we will let you know and explain why.

Refunds

Once your returned item is received and processed, we will issue your refund to your original method of payment. Please allow up to 15-20 business days from the day you ship your return for your refund to be completed.

Exchanges

We do not offer product exchanges or replacements. If there is an issue with your order, we will resolve it through a refund as described above.

Late or Missing Refunds

If your refund hasn't arrived within the timeframe above, first check your bank or card statement, then contact your bank or credit card company, as processing times can vary on their end. If you've done this and still have not received your refund, contact us at hola@distritocapa.com.

Changes to This Policy

We reserve the right to update, change, or replace any part of this Return & Refund Policy at any time without prior notice. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our store after any changes constitutes your acceptance of the new policy.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:
Email: hola@distritocapa.com